Q: HOW LONG WILL IT TAKE?

It depends on the item ordered. Most items take between 8-12 weeks for construction and another 2-4 weeks for finishing and shipping. Please remember that these are treasured heirlooms. Our skilled craftsmen don't just make furniture….They build memories. With Amish builders these are always estimated times. Please be patient. It's a short wait for several lifetimes worth of enjoyment!

Q: HOW ABOUT DAMAGE? IS SATISFACTION GUARANTEED?

We inspect every piece before it leaves our builder's or finisher's shop. In rare instances damages may occur on transit. If this happens please be sure to note it on the delivery log before the carrier leaves then call Packship USA at 800-548-0852 to report damages. All of your pieces are 100% insured through Packship USA and their designated carriers. Please see Shipping Information for details.

Q: CAN I PICK MY ORDER UP?

Yes you can. Our furniture is made in BOTH Ohio and Indiana so some logistics and minor costs may be involved getting your items to the state nearest you. Pick-ups are by appointment only 7am-3pm EST weekdays only. Also you must bring a truck or trailer large enough to carry home your order. Bring appropriate padding materials such as moving blankets, etc. to prevent damage on your trip home. Tie-downs such as moving straps or bungees are also recommended. Please See Freight and Shipping Options for additional details.

Q: ARE STAIN SAMPLE BOARDS OR LEATHER SAMPLES AVAILABLE?

Yes, however due to the costs involved, we cannot mail samples until your order is placed. If you require boards/swatches, a $25 dollar refundable deposit will be added to your order. If the boards are returned before your order is shipped you will not be charged.

Q: DOES THE FURNITURE REQUIRE ASSEMBLY?

Most items arrive pre-assembled. In certain cases a 1/2 inch wrench or socket is required to assemble items such as table pedestals, feet, and/or legs. Items such as hutches, and mirrors for dressers need to be attached with a phillips screw driver.

Q: WHEN WILL I RECEIVE MY FURNITURE?

Most furniture takes between 8-12 weeks. Case goods, such as dressers, chest of drawers, hutches, etc. take between 12-16 weeks, depending upon the time of year. Please remember that these are treasured heirlooms. Our skilled craftsmen don't just make furniture….They build memories. With Amish builders these are always estimated times. Please be patient. It's a short wait for several lifetimes worth of enjoyment!

Q: DO YOU DO CUSTOM WORK?

Yes, we can customize most pieces available on our site. Custom work can add 15% to 40% to the cost. Please send us an email with your specifications.

Q: ARE ALL YOUR ITEM'S DISPLAYED?

No, we have many more pieces than shown here! We are constantly adding new products to the site which is very time consuming. If you require something not shown please send us an email and we'll try our best to find the piece right for you.